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Handling Complaints Successfully (online course)
€ 39,00
A complaint is a unique opportunity to show how good you are. The art of listening, the art of suffering, and of course that of a solution-oriented approach determines whether you give substance to complaints handling in the right way. The value of your organization increases the better the complaints handling process. A properly resolved complaint is the best customer loyalty.
Complaints handling - online course
A complaint is a unique opportunity to show how good you are. The art of listening, the art of suffering, and of course that of a solution-oriented approach determines whether you give substance to complaints handling in the right way. The value of your organization increases the better the complaints handling process. A properly resolved complaint is the best customer loyalty.
You will be introduced to the most common pitfalls and the four steps in communication to carefully resolve a complaint. In addition, you will receive many recommendations to make your complaint handling even more successful by telephone and face-to-face. This theory is also used in preparation for the practical training 'Complaints handling' by Mofundus B.V.
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This online course is particularly suitable for employees who are in direct contact with (internal) customers. From telephone helpdesk to customer service!
The following results are achieved:
* You recognize different (telephone) behavior.
* You know how to manage your own tension.
* You give customers confidence again and resolve the complaint.
* You specify the complaint and return it to the organization.
* You ask the right questions and take the right notes.
Training office: Mofundus BV
Mofundus has a tradition of 25 years of result-oriented work for the benefit of people and organization development at (inter) national level. Movere is "to move" and fundus means "foundation". We look at people as the foundation of your organization and it is our specialty to let people set themselves in motion. That is our starting point in the training of employees/ workers.
Our core activities consist of knowledge transfer and testing, practical training, interim (project) management and research. Mofundus has acquired the main license from Zivier; the digital platform for learning based on questions and answers. An excellent tool to use in the training of employees/ workers.
Why are clients satisfied with the collaboration with Mofundus?
We use clear agreements and stick to them. Our reliability is praised, and this applies in particular to achieving desired results. The many years of experience in training of workers translates into simple and efficient solutions for human and organizational development issues.
Innovation of the techniques and forms of communication used are the backbone of our company. We work closely together in many networks.
What are our core values?
Reliability, Innovative, Professionalism, Result-oriented, Sustainable
How do you experience that?
We keep what we promise.
We are permanently visible with innovative products and services in various branches.
We annually follow internal and external training courses in and outside our field and we publish.
We are rewarded for results achieved.
We offer our written communication digitally.
We know what the training of employers/workers entails for an organization, and are happy to think along with you.